Analytics
The Analytics dashboard gives you a bird’s-eye view of your voice AI operations. Track key performance indicators, identify trends, and build custom charts to monitor what matters most to your business.Built-in Metrics
Callem Studio tracks the following metrics out of the box:| Metric | Description |
|---|---|
| Total calls | Number of calls in the selected period |
| Average duration | Mean call length in seconds |
| Engagement rate | Percentage of calls that were engaged (meaningful conversations) |
| Automation rate | Percentage of calls fully handled by the AI (no transfer) |
| Transfer rate | Percentage of calls transferred to a human |
Dashboard Features
Date Range Selection
Select the time period to analyze — from the last 24 hours to custom date ranges. All charts and metrics update dynamically.Agent Filtering
Filter analytics by specific agents to compare performance across different use cases or teams.Custom Dashboards
Create custom dashboard views with the charts and metrics most relevant to your operations:- Click New Dashboard
- Add chart widgets
- Configure each chart with the metric, aggregation, and visualization type
- Save and name your dashboard
Custom Charts
Build charts based on any metric, including call analysis fields:- Line charts — track trends over time
- Bar charts — compare values across categories
- Counters — display a single KPI prominently
Use Cases
Operations monitoring
Operations monitoring
Track total call volume and average duration to ensure your infrastructure handles the load and calls aren’t getting cut short.
Quality assurance
Quality assurance
Monitor engagement rate and sentiment trends to catch quality issues before they impact customer satisfaction.
Sales performance
Sales performance
Chart custom metrics like lead qualification rate or appointment booking rate to measure your outbound campaign effectiveness.