Welcome to Callem Studio
Callem Studio is a comprehensive platform for building, deploying, and monitoring AI-powered voice and chat agents. Design conversational workflows, connect agents to voice (phone) and chat (web) channels, launch outbound campaigns, and track performance — all from a single interface.Platform Overview
Callem Studio is organized around three core pillars that mirror the lifecycle of a voice AI project:Build
Design agents, manage knowledge bases, configure tools, and create advanced conversation workflows.
Deploy
Connect agents to phone numbers, configure SIP channels, and launch outbound calling campaigns.
Monitor
Review call recordings, analyze performance metrics, and set up real-time alerting rules.
Build
Create intelligent voice agents with full control over conversation logic, knowledge, and integrations.Agents
Configure voice agents with LLM prompts, TTS voices, STT engines, and advanced settings like background sounds.
Knowledge Base
Feed your agents structured content — text, documents, or URLs — for accurate, context-aware responses.
Tools
Define custom functions and API integrations your agents can call during conversations.
Workflows
Design multi-step conversation flows with a visual node editor for complex call scenarios.
Testing
Validate agents with AI-powered test suites before deployment. Define scenarios, run simulations, and evaluate results.
Integrations
Connect CRM, ticketing, and business tools. Actions become tools your agents use during calls.
Models
Manage LLM, TTS voices (with voice cloning), and STT providers. Bring your own custom models.
Deploy
Bring your agents to production with telephony channels and automated outbound campaigns.Channels
Connect agents to voice (phone numbers, SIP) and chat (web widget); multichannel routing.
Campaign
Launch outbound calling campaigns with contact lists, scheduling, retry logic, and real-time progress tracking.
Monitor
Track every call, measure KPIs, and stay on top of anomalies with real-time alerts.Calls & Transcripts
Browse call history with full transcripts, recordings, call analysis, and engagement status.
Analytics
Visualize call and chat volumes, durations, success rates, and custom metrics; filter by channel.
Sustainability
Track CO2 emissions and energy consumption of your voice AI operations. CSRD-ready reporting.
Quality Review
Evaluate call quality at scale with AI criteria and performance metrics. Track trends and calibrate.
Alerting
Define threshold-based alerts on any metric, schedule evaluation windows, and receive email notifications.
Supervisor Mode
Real-time human oversight with live listening, whisper instructions, and takeover capabilities. Coming soon.
API Access
Integrate Callem Studio data into your own systems with a secure REST API.API Reference
Generate API keys, authenticate with Bearer tokens, and programmatically access calls and knowledge base data.