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Campaign

Campaigns let you automate outbound calls at scale. Upload a contact list, assign an agent, set a schedule, and Callem Studio calls each contact automatically.
The Campaign feature is currently in early access. Core functionality (creation, scheduling, CSV upload, progress tracking) is available. Advanced features like retry logic and detailed per-contact analytics are coming soon.

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Creating a Campaign

1

Navigate to Campaign

Go to Deploy > Campaign and click New Campaign.
2

Configure settings

Fill in the campaign name, select the agent and phone number, set a schedule, and configure max concurrent calls.
3

Upload contacts

Upload a CSV file with phone numbers. A template is available for download.
4

Launch

Review and create the campaign. It will start at the scheduled time.

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Campaign Settings

SettingDescription
NameCampaign identifier
AgentThe voice agent that will handle all calls
Phone numberThe phone number used as caller ID
Scheduled dateWhen to start calling
Max concurrent callsMaximum simultaneous calls

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Contact List

Upload your contacts as a CSV file with at least a phone number column.
Example CSV
phone
+33612345678
+33698765432
+33611223344

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Campaign Status

StatusDescription
DraftCampaign is configured but not started
ScheduledWaiting for the scheduled start time
ActiveCurrently placing calls
PausedTemporarily stopped
CompletedAll contacts have been called
CancelledCampaign was cancelled

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Campaign Detail

Click on a campaign to view its detail panel with:
  • Recipients — total contacts in the list
  • Sent — number of calls placed
  • Picked up — number of calls answered
  • Per-contact status — status for each recipient (Pending, Sent, Picked Up, Success)